Effective date: October 25, 2026
LSF Maintenance privacy policy
LSF Maintenance is a maintenance ticket and work-order app for authorized Lakeshore Sport & Fitness staff and contractors. PADEL CHICAGO LLC publishes the iOS and Android apps. Your organization manages access to the connected maintenance service at upkeep.lakeshoresf.com and controls its operational records.
Information used by the app
- Account information: your name, work email, account identifiers, organizational role and assigned locations. Optional email or SMS sign-in uses contact details approved by an administrator.
- Maintenance records: tickets, comments, assignments, checklists, approvals, equipment and parts information, and the photos or videos you choose to attach. A selected video may contain recorded audio. Records include authors and timestamps so authorized users can review work history.
- Device and technical information: app/session identifiers, notification preferences and, when you enable ticket alerts, an Apple Push Notification service token on iOS or a Firebase installation/notification token on Android. The connected services also process network information, such as IP addresses, to operate and protect the service.
How information is used
Information supports sign-in, access controls, maintenance workflows, attachments, work history, language preferences, service notifications and security. Authorized team members see records according to server-enforced roles and locations. The app does not make your organization's maintenance records publicly available.
The iOS and Android apps do not include advertising, Google Analytics or Firebase Crashlytics. They do not request access to your contacts, precise location or microphone. Camera access is used when you choose to take a photo or scan an equipment label. The system photo/video picker lets you choose attachments without granting broad access to your media library.
Services that process information
Microsoft processes Office 365 sign-in. When your organization enables the corresponding features, Amazon Web Services processes email delivery and ticket-text translation, and SignalWire processes SMS sign-in delivery. The organization's hosting and database infrastructure stores and processes maintenance records and attachments.
Google Firebase Cloud Messaging delivers Android alerts; Apple Push Notification service delivers iOS alerts. When you enable alerts, the app registers its notification token with the maintenance service, linked to your account/session and notification preferences. Assignment alerts include a shortened ticket title, creator name, location and ticket creation date/time in Chicago time, together with internal ticket/event identifiers. Optional status-change alerts also identify the ticket and its changed status. Account preferences and each installation’s notification settings control which alerts are sent. These details pass through the notification provider and may appear in notification previews according to your device settings. Opening the full ticket requires authentication to the maintenance service. Turning alerts off in the app disables that installation's registration; you can also change notification permission and preview visibility in your device settings. Notifications are optional and are not required to use maintenance workflows.
These providers process information needed for the features above. Their services are subject to their applicable privacy policies and the organization's provider arrangements. The connected service may also disclose information when required by law or to protect its security and users.
Information on your phone
The app stores sign-in/session material in iOS Keychain or Android’s encrypted secure storage, as appropriate to your device. It prepares selected videos on the phone before upload and uses local temporary files for attachments. Signing out ends the app session; it does not delete maintenance records already saved to the service. Removing the app deletes local application files according to the operating system’s behavior; iOS Keychain items may remain until cleared or invalidated. The maintenance service remains responsible for access revocation and stored organizational records.
The clearly labeled offline store-review environment uses fictional records held in memory. It does not sign in to the organization's service or retrieve company records. Exiting review resets the sample data.
Retention and requests
Your organization retains maintenance, account and security records for operational, security and applicable legal needs. Deactivating access or removing the app does not automatically erase maintenance history, attachments or audit records. This policy does not promise a fixed retention period that has not been established by your organization.
To ask about access, correction, account deactivation, deletion or retention, contact apple@unionpadelclub.com and identify LSF Maintenance. The support contact can coordinate with the organization responsible for your records. Some records may need to be retained for organizational or legal requirements. Accounts are provisioned by administrators; the apps do not offer public account creation.
Contact and related policy
App support: apple@unionpadelclub.com. Lakeshore's existing company privacy policy, including its privacy contact details, is available at lakeshoresf.com/privacy-policy/.
This app is intended for authorized staff and contractors, not children. Updates to this app-specific policy will be posted at its published policy URL.